Press Releases
1349: DOLE’s official hotline to call


Cebu City, Philippines. Hotline 1349 is at the beck and call for anyone who wants to connect to the Department of Labor and Employment (DOLE).

By calling 1349, the DOLE’s official hotline number, queries, concerns, complaints and reports will be attended by a team of hotline assistance officers at the DOLE’s 24/7 Contact Center in Manila.

“These hotline assistance officers come from the different offices, bureaus and attached agencies of the DOLE, who are highly and extensively trained to accommodate specific concerns coming from our customers, whether they’d be workers or employers,” said Atty. Roy L. Buenafe, who acts as the current officer-in-charge of the Department of Labor and Employment Regional Office No. 7 (DOLE-7).

In a memorandum released by the DOLE-Information and Publication Service (IPS), all DOLE Regional Offices, Bureaus, Services, and Attached Agencies are mandated to help heighten public awareness regarding the DOLE Hotline 1349, a number according to Atty. Buenafe, is more user-friendly since it’s shorter and easier to remember.

“We encourage everybody to take advantage of this hotline. And as soon as possible, we will be displaying tarpaulins bearing the 1349 hotline number in the different field offices of DOLE-7. We will also be maximizing our partnership with several Industry Tripartite Councils/Tripartite Industrial Peace Councils (ITCs/TIPCs) in Central Visayas in the promotion of this hotline number to be able to reach as many clients as possible,” he added.

For other concerns that would require some response at the Regional Level, the following numbers will serve the DOLE’s clients

from Monday to Friday at 8:00 A.M. to 5:00 P.M.:

Office of the Regional Director

(032) 266-2792/

Mediation-Arbitration and Legal Service Unit (MALSU)

(032) 513-2158/0915-885-9835

Technical Support Services Division-LRS (TSSD-LRS)

(032) 513-2181

Technical Support Services Division-EWW (TSSD-EWW)

(032) 236-6795

Internal Management Support Services (IMSD)

(032) 266-0500/513-2562

Cebu Provincial Field Office (CPFO)

(032) 266-7424

Tri-City Field Office (TCFO)

(032) 513-2566

Negros Oriental Field Office (NOFO)

(035) 422-9741/226-2778

Bohol Field Office (BFO)

(038) 501-0277/411-0806

Siquijor Field Office (SFO)

(035) 480-9244

Starting on 1 March 2019, Friday, numbers (032) 512-8133 and (0977) 610-9202 will be servicing the DOLE customers from Monday to Friday at 8:00 A.M. to 5:00 p.m. as well.



For more information on this report, you may contact Luchel SenarloTaniza, Regional Labor Communication Officer at telefax number (032) 266-2792 or you may send an email at


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